SELLER'S FAQ
Seller FAQ’s
I am not a UK designer can I still sell on In Your Dog House Gifts?
No sorry not at present
What do I need to become a seller?
Becoming a seller with us is super easy. All you need to do is get in contact with us with some information about your products. If these products match our requirements – stylish and contemporary homeware, gifts and accessories for dog lovers - we will send you the sellers’ handbook with all the information you need to set up your own individual store.
What can I sell on IYDHG?
We are selling dog inspired homeware, gifts and accessories. The following collections currently feature on the homepage of our store. The menu breaks down the collections into a list of products that we currently sell. If your particular product is not listed that doesn’t mean to say that we do not sell it. It could mean that currently we have no other designers selling that particular product.
- Homeware
- Kitchenware
- Ceramics
- Accessories
- Stationery
- Artwork
- Dog Products
- Natural Food Range
- Personalised
Fees and Commission
There is currently no joining fee. We charge 25% commission of the listed price on all products sold on the IYDHG online store. Any postage costs can be charged on top of your listed price. We do not take commission from any postage / shipping costs incurred. The cost of postage, paid by the customer will therefore be refunded in full.
What price do we sell at and what price is commission taken from?
You provide us with your retail price. Our 25% commission is taken from this retail price. For example if your mug is priced at £12. We take 25% commission, which is £3.
How are postage and shipping costs calculated?
When you set up your store you can specify your postage and shipping costs. If you state which carrier you use i.e. Royal Mail or DHL we can upload their shipping costs. Any costs will be charged in addition to the product price unless you state otherwise i.e. free delivery for orders over £50
How do we get paid?
IYDHG customers pay us for all products sold via our site. We provide you with a sales summary and pay you the listed price for the items sold less commission together with any postage / shipping costs. We pay 14 days after the date the order was placed to allow for any refunds etc.
What about VAT?
All prices listed for you products must include VAT if you are VAT registered. If you are not VAT registered they will not include VAT. IYDHG is not currently registered for VAT.
What is the ‘Sellers Handbook’?
The sellers handbook is full of all the information you need to help you understand how In Your Dog House Gifts operates, including: fees, receiving payment, setting up items for sale, delivery and returns, cancellations, and more.
I have further questions?
If you have read the sellers handbook and still have question, please email us directly and we will be in contact to explain any questions you have.
Customer hasn’t paid?
You will not receive the order message until the customer has fulfilled the payment.
Didn’t receive the order message
This an important step in the order process, if an order has not been fulfilled within the required days we will be in touch to check you have got the order message – so it should not be missed.
However, if you feel orders should be coming through to you and are not please get in direct contact.
Customer returns
Customers are advised to return products directly to the seller within 14 days. If they return items purchased from multiple sellers they are advised to return these to In Your Dog House. Please see our returns policy for further details.
Wrongly dispatched
If you have accidently dispatched the wrong item, we will ask the customer to return the wrong item and to re ship the new item with a return of the delivery cost as a gesture of good will.
What do you need from us?
- Images within the size guide
- Product title
- Product description
- Amount of stock you have available to be sold on the site
- Shipping
- Return address